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Privacy Policy

1. Overview

At counseloradofoli.com, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, register for counselling sessions, enrol in programs (such as “The Marital R.E.P.A.I.R. Method™”), or interact with our digital content.

2. Information We Collect

We collect information to provide better services, facilitate client bookings, and communicate effectively:

  • Personal Identification Information: Name, email address, phone number, mailing address, and booking details provided when submitting contact forms or registering for sessions.
  • Counselling & Intake Information: Background details submitted confidentially through pre-session intake forms or questionnaires.
  • Payment Information: Billing details processed securely through third-party payment gateways (we do not store full credit card or bank details on our servers).
  • Technical & Usage Data: IP address, browser type, device information, and pages visited collected automatically via standard cookies and analytics tools.

3. How We Use Your Information

Your information is used strictly for legitimate operational and professional purposes, including:

  • Scheduling, managing, and delivering counselling, mediation, and corporate training sessions.
  • Processing payments and issuing receipts.
  • Sending transactional emails, session reminders, and administrative updates.
  • Delivering newsletters or educational materials (only if you have opted in).
  • Improving website functionality, user experience, and service delivery.

4. Counselling Confidentiality

Confidentiality is fundamental to our practice. Information shared during formal counselling or dispute resolution sessions—whether in-person or online—is handled under strict ethical standards:

  • Session discussions and intake records will never be disclosed to third parties without your explicit written consent.
  • Exceptions to Confidentiality: Disclosures may occur only where mandated by law, such as clear indications of imminent harm to self or others, child abuse, elder abuse, or under a valid court order.

5. Third-Party Service Providers

We do not sell, rent, or trade your personal data. We may share limited data with trusted third-party providers solely to operate our website and services, such as:

  • Payment Processors: To handle secure financial transactions.
  • Video & Communication Platforms: Secure platforms used to conduct virtual counselling or broadcasts (e.g., Zoom, StreamYard).
  • Email & Scheduling Systems: To manage calendar bookings and automated notifications.

All third-party providers are required to maintain strict data protection standards.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

7. Your Data Rights

Depending on your jurisdiction, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request the deletion of your personal data (subject to legal or ethical record-retention requirements).
  • Unsubscribe from marketing communications at any time using the “Unsubscribe” link in our emails.

8. Cookies & Analytics

Our website uses standard cookies to enhance user navigation and analyze website traffic. You can choose to disable cookies through your browser settings, though some website features may not function as intended.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as necessary to reflect changes in legal, regulatory, or operational requirements. Any updates will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us at:

  • Website: counseloradofoli.com
  • Organization: The Marriage Consult LTD
  • Location: Accra, Ghana